At FuryPuff, we stand behind the products we sell.
If something isn’t right, we’ll make it right — quickly and fairly.
If something isn’t right, we’ll make it right — quickly and fairly.
✅ Replacement Policy
If your vape does not work on arrival, or stops working during normal use, you are eligible for a free replacement.
There is no need to return the faulty device.
📩 How to Request a Replacement
To request a replacement, please email our support team at:
Include the following:
- Your order number
- A clear video showing that the product is not working
Once received, our team will review the information and arrange a free replacement if the issue is confirmed.
🔁 Replacement Process
- Replacements are issued at no cost
- No return is required
- Replacement units are dispatched from our Australian warehouse
- Processing is fast and straightforward — no unnecessary back and forth
🛡 Our Commitment
This policy reflects FuryPuff’s commitment to:
- Selling genuine products only
- Providing clear after-sales support
- Treating customers fairly and respectfully
If you have any questions before or after your purchase, feel free to contact us — we’re here to help.