Are FuryPuff products genuine? Are you an official IGET store?

Yes.

FuryPuff is an authorised Australian retailer of IGET. All products sold by FuryPuff are 100% genuine, sourced through official distribution channels and supplied with recent production batches only. No old stock. No counterfeits.

Where does FuryPuff ship from? How long does delivery take?

All orders are dispatched from our Australian warehouses in Sydney and Melbourne.

We ship using Australia Post Express and trusted local couriers to ensure fast, reliable delivery. Estimated delivery times vary by location and can be found on our Shipping Information page.

Does FuryPuff ship discreetly?

Yes. Always.

All orders are packed in plain, discreet packaging with no vape-related branding visible on the outside.

How can I be sure my IGET product is genuine?

All IGET products sold on FuryPuff (furypuff.store) are 100% genuine and sourced through authorised distribution channels in Australia.

Some IGET products include authenticity labels or verification codes provided by the brand. If your product includes a code, you can follow the instructions on the packaging to verify it.

If you ever have doubts, simply contact us — our team will help confirm your product.

👉 Learn more on our IGET Authenticity Guarantee page.

Is signature required on delivery?

In most cases, yes.

For security reasons, vape orders are typically sent with signature on delivery.

What if my vape arrives damaged or not working on arrival?

If your order arrives damaged or not working on arrival, please contact us via email within 24 hours of delivery.

Include your order number and clear photos or videos where possible. Our team will review the issue and arrange a replacement promptly.

For full warranty coverage and conditions, please refer to our Returns & Warranty Policy.

Can I change or cancel my order after payment?

Orders are processed quickly once payment is confirmed. If you need to make changes, contact us immediately. Once an order has been dispatched, changes or cancellations cannot be guaranteed.

How can I pay for my order?

Currently, FuryPuff accepts bank transfer payments only.

This is a secure and reliable payment method and allows us to process orders efficiently. If you have any questions before paying, our team is happy to assist.

Does FuryPuff offer bulk or wholesale pricing?

Yes.

We offer bulk and wholesale pricing for eligible customers. If you’re buying in volume, contact us directly with the products and quantities you’re after.

Is vaping legal in Australia?

Vaping laws vary by state and product type. By placing an order with FuryPuff, you confirm that you understand and comply with all applicable local regulations in your area.